At HURAQ ("we," "our," or "us"), accessible via https://huraq.com, protecting your privacy and personal data is our top priority. HURAQ is a multi-vendor business hub that connects users with independent vendors for food, groceries, retail goods, and professional services (such as beautician and maintenance services).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or interact with services offered on the HURAQ platform.
1. Information We Collect
We collect information that identifies, relates to, or describes you ("Personal Information") to provide a seamless multi-vendor marketplace experience.
Account Information: Name, email address, phone number, password, and delivery address when you register an account.
Transaction & Payment Data: Payment details (processed securely via third-party payment gateways), order history, billing address, and transaction notes.
Location Data: Real-time precise or approximate geolocation data (with your permission) to facilitate accurate food, grocery, and service delivery by nearby vendors and riders.
Vendor & Service Provider Data: Business registration details, tax identification numbers, banking information, and service listings for merchants operating on HURAQ.
Usage & Device Information: IP address, browser type, device identifiers, operating system, and interaction data collected automatically via cookies and tracking technologies.
2. How We Use Your Information
We use the collected information for the following operational and legal purposes:
Service Delivery: Processing orders, facilitating deliveries, assigning service providers, and communicating order status.
Platform Operations: Enabling vendor dashboards, managing multi-vendor payouts, and providing customer support.
Personalization: Recommending nearby stores, products, and services tailored to your location and preferences.
Security & Fraud Prevention: Verifying accounts, monitoring transactions to prevent fraudulent activity, and ensuring safety across our platform.
Marketing & Communications: Sending promotional offers, updates, and newsletters (you can opt out at any time).
3. How We Share Your Information
As a business hub, we share necessary information only to fulfill your requests and maintain platform functionality:
With Independent Vendors & Service Providers: When you place an order or book a service, relevant details (e.g., your name, delivery address, phone number, and order preferences) are shared with the specific vendor or beauty/service technician fulfilling your request.
With Delivery Partners: Drivers and logistics partners receive necessary delivery address and contact information to complete order drop-offs.
Third-Party Service Providers: Payment processors, hosting providers, analytics services, and customer support tools that assist in operating HURAQ.
Legal Compliance: When required by law, court order, or governmental authorities to protect the rights, property, or safety of HURAQ, our users, or the public.
4. Cookies and Tracking Technologies
HURAQ uses cookies, web beacons, and similar tracking tools to enhance user experience, remember user preferences, and analyze website traffic. You can choose to disable cookies through your individual browser settings; however, doing so may impact certain functionalities on our platform.
5. Data Security
We implement appropriate technical and organizational security measures (such as SSL encryption and secure database access) to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
6. Data Retention and Account Deletion
We retain personal information for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations.
Account Deletion: You have the right to request the deletion of your account and personal data at any time by contacting us at support@huraq.com. Upon request, we will remove your personal information, except where retention is legally required.
7. Your Data Protection Rights
Depending on your region, you may have the following rights regarding your personal information:
Access & Correction: Request access to or correction of your personal data.
Data Portability: Request a copy of your data in a structured format.
Opt-Out: Unsubscribe from promotional communications at any time using the link in our emails or updating account settings.
8. Third-Party Links
Our platform may contain links to third-party websites or services that are not owned or controlled by HURAQ. We are not responsible for the privacy practices or content of external sites. We encourage you to read the privacy policies of any website you visit.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any updates will be posted on this page with an updated "Last Updated" date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Platform Name: HURAQ
Email Support: privacy info@huraq.com
Website: https://huraq.com